Lena Lashes
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Return Policy

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Carefully, review your shipping information before making your payment. Providing us with an incomplete address will cause a severe delay with shipping your item. Likewise, be informed that if your package is returned back to us due the address being incomplete or erroneous, resending the package will require you to pay an extra shipping fee and the process could take up to 14 days. Therefore, take the time to review your shipping address for its accuracy. 

We invite you to read our policies before making a purchase with us.

Your are required to agree to these terms in order to check out.

Any client who makes a purchase will have tacitly agreed to our terms/

Thank you for shopping with us.

Our store’s policies will be defined according to categories.

 

ALL SALES ARE FINAL.

NO PURCHASE CANCELLATION.

NO PRICE ADJUSTEMENT AFTER A PURCHASE HAS BEEN MADE. 

If you are unsure about anything, please contact us before placing your order. 

 

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We ask that you carefully review the “Lena Lashes Exchange & Return Policy” before you place an order with us. By placing an order, which involves making payment for your order, you therefore agree to the conditions listed below. We also inform you that the “Lena Lashes Exchange & Return Policy” is up for revision as the company sees fit. However, we will attempt to resolve any concern with good faith to ensure that you are pleased with your purchase and our customer service. 

Please rest assured that all the lashes are thoroughly inspected before they make it into our inventory. We pride ourselves on going the extra length to guarantee that you lashes are not just a purchase but instead a worthy investment into quality lashes that will last you for several looks with proper care on your behalf. 

Consequently, WE DO NOT ACCEPT RETURNS. We provide EXCHANGES ONLY FOR LASHES THAT ARE DEFECTIVE.

Defective lashes are lashes that upon receipt and inspection meet the criteria mentioned up below. Our definition of DEFECTIVE LASHES does not mean or nor does it include WORN AND USED LASHES. If you have worn the lashes and they get damaged, those lashes ARE OUT OF OUR EXCHANGE WARRANTY. If you want a new pair or a different pair, you will have to purchase a new pair of lashes. We invite you to sign up for e-mail updates to be notified of our future promotions. There will be NO EXCEPTIONS. All exchanged merchandise must be received in its original condition and all original packaging.

DEFECTIVE: A defective pair of lashes means the following: 

1. a pair of lashes that is missing a chunk of lashes upon receipt, or
2. a pair of lashes that deviates greatly from the set style upon receipt, or
3. a pair of lashes that is missing from it’s box upon receipt, or
4. a box of lashes that only comes with one side of eyelashes upon receipt.

NON-DEFECTIVE: A non-defective pair of lashes can be descried as: 

1. you, the client, wore the pair and you damaged the pair of lashes after receipt. 
2. You, the client, removed the pair from the tray and destroyed the lash or lashes after receipt.
3. You, the client, slept in your lashes and destroyed the lashes after receipt.
4. You, the client, used too much glue and destroyed the lashes after receipt
5. You, the client, have pulled on the hairs in order to remove the lashes from your lash band after receipt.
6. Any other form of application where you were not careful with lashes after receiving the lashes. 

Therefore, if you ordered a pair of lashes and do not like the style, understand that your sale is final. No exchanges. To acquire another pair, you will have to make another purchase

We invite you to inspect your package and lashes as soon as you receive your order, so that you can contact us immediately by sending an email to info@lenalashes.com or by texting 571-420-2023 to discuss your concerns. Please use the title: Order#(“12345”) exchange. This only applies to defective lashes. By using the correct title, you will help us in making sure that your e-mail is answered with the highest priority, which is our goal. 

After we have received or reviewed your e-mail or text message, at the discretion of our staff, we will authorize your return with mailing suggestions and/or instructions.

How should you ship the items?

USPS

Who will bear the shipping costs?

• If you are requesting an exchange for the same product because of a defect, you will be responsible for shipping the product back to us, in the event that the defect is unnoticeable but you still insist on exchanging the products. If upon arrival of the package, we notice that the lashes were faulty, you will get the shipping cost refunded to you. And your new lashes will be shipped to you for free. IT IS STRONGLY ENCOURAGED THAT YOU KEEP YOUR SHIPPING RECEIPT.

• The client will bear any shipping costs that results from you providing an incorrect shipping address with her/his initial purchase. If you placed your initial order and provided an incorrect address that led to your package to being sent back, you will be sent an invoice to pay for the correct shipping. Each shipping fee only covers, one shipping label. You must understand that on some cases, the $5 shipping fee that you have paid was probably not enough to cover your initial shipping costs. We cannot accrue shipping expenses because clients are not paying attention at checkout. So kindly take your time and provide us with the correct address. 

• If you live outside of the U.S. and your package is returned to us because you provided the wrong mailing address, failed to go to your post office with your tracking number to retrieve your package or gave a us work address instead of a home address and no one was available to retrieve the package for you, you will be responsible for paying another shipping fee.

Mailing Address: Lena Lashes, P.O.BOX 58931 NEW ORLEANS LA 70114.

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The lashes have to be returned in their original state. 

We invite you to package your lashes in a way that will preserve the integrity of the lashes and the original packaging. We expect the lashes to come back to our sorting facility unaltered in any way. 

Once, we receive your exchange. We will confirm the state in which it was received and will inform you of the outcome of the return merchandise inspection. We ask that you give us 14 days to process you return for shipping fees and your exchange for the SAME STYLE OF LASHES returned to us. We will always try process your exchange in a timely manner. 

Any other concerns?

If you have any issues, concerns, or questions regarding your purchase or future purchase(s), we invite you to contact us. It is in our interest to promptly address and resolve any issue that may arise. We strive to provide you with the best lashes and a purchase experience. Once again, we thank you for conducting business with Lena Lashes. 

You can easily contact us in the following by email: info@lenalashes.com or text 571-420-2023.

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Lena Lashes reserves the right to change its payment procedures at any time without prior notice to you or any Instagram, YouTube, or any makeup artists on any social platform who has reviewed or will be reviewing any Lena Lashes. 

What do you need to know about the lashes in any of our collection sets?

THERE SHALL BE NO REPLACEMENT OF WORN AND USED LASHES, EVEN IF THEY ONLY LASTED FOR ONE USE. 

We will NOT REPLACE any lashes in any collection after you have WORN the lashes. Whether you wore the lashes once, twice, thrice, or up to 25 times. Once you have worn the lashes, they are out of our exchange warranty. 

When you purchase a collection, you are paying for the lashes within the set box. You are not paying for the collection and the guarantee to obtain a replacement pair.  Remember, you also have the choice of not purchasing a collection. Many styles that come within our collections are available for individual sale. If you have any trepidation, we recommend that you try an individual style first.

If an exchange is allowed, you will be sent back the same pair that your order for your use. You CANNOT REQUEST another pair to be substituted for a defective pair that you have received. Hence, EXCHANGES ARE ONLY FOR THE SAME STYLE OF LASHES.

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All brush products sale will be final sale.

Exchanges will only be granted FOR THE SAME BRUSH(ES) if the product(s) arrived defective.

The client will have up to 3 days to notify the company of any problem with the product(s).

Thus we invite you to inspect each brush you purchased upon receipt to make sure you are satisfied. 

Therefore, by purchasing our brushes you are agreeing to the terms.

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The brushes have to be returned in their original state with their original packaging. 

We invite you to package your products in a way that will preserve the integrity of the brushes and the original packaging. We expect the brushes to come back to our sorting facility unaltered in any way. 

Once, we receive your exchange. We will confirm the state in which it was received and will inform you of the outcome of the return merchandise inspection. We ask that you give us 14 days to process you return for shipping fees and your exchange for the SAME STYLE OF EYELINER returned to us. We will always try to process your exchange in a timely manner. 

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All eye products sale will be final sale.

Exchanges will only be granted FOR THE SAME EYE PRODUCT(S) If the product(s) arrived defective.

The client will have up to 3 days to notify the company of any problem with the product(s).

Thus we invite you to try each eyeliner you purchased upon receipt to make sure you are satisfied.

As it pertains to glitter, no exchanges or returns will be granted.  

Therefore, by purchasing our lip products you are agreeing to the terms.

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The eyeliners have to be returned in their original state with their original packaging. 

We invite you to package your products in a way that will preserve the integrity of the eye products and the original packaging. We expect the eyeliners to come back to our sorting facility unaltered in any way. 

Once, we receive your exchange. We will confirm the state in which it was received and will inform you of the outcome of the return merchandise inspection. We ask that you give us 14 days to process you return for shipping fees and your exchange for the SAME STYLE OF EYELINER returned to us. We will always try to process your exchange in a timely manner. 

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All lip products will be final sale.

Before purchasing our lip products, we encourage our clients to refer to all the swatches of lip products available on our site, our Instagram page. In the event that you are still unsure, we ask that you contact us before making any purchase of our lip products.

Therefore, by purchasing our lip products you are agreeing to the terms.

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The lip products have to be returned in their original state with their original packaging. 

We invite you to package your products in a way that will preserve the integrity of the lip products and the original packaging. We expect the eyeliners to come back to our sorting facility unaltered in any way. 

Once, we receive your exchange. We will confirm the state in which it was received and will inform you of the outcome of the return merchandise inspection. We ask that you give us 14 days to process you return for shipping fees and your exchange for the SAME STYLE OF LIP PRODUCTS returned to us. We will always try to process your exchange in a timely manner. 

 

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